Frequently Asked Questions
Where is the Matrix Wand manufactured?
What is included with the Matrix Wand system?
-The Matrix Wand
-Pelican™ carrying case
-Dell laptop (fully loaded)
-4 Nikon batteries & 2 battery chargers
-All necessary cables
The Fenderbolt Software is required to collect data from the wand hardware and includes:
-Mitchell Reference Data
-Matrix Repair Analysis Software
-Collect & store your own measuring data
-Wand usage reports for shop owners
-I-CAR certified online training courses
-Technical support (by phone or online)
The optional blueprinting station includes:
-VIZIO 32" monitor
-Mobile work station (with cover)
How is the Matrix Wand system shipped?
Does the Matrix Wand system have a warranty?
Is the Matrix Wand portable?
What can the Matrix Wand measure?
The Matrix Wand can be used to identify pull, sag, mash and sway. It is the only tool that will tell you upfront what parts will be needed in the repair process. By using the Matrix Wand throughout the repair process, it ensures a vehicle will correctly align the first time.
How accurate are the measurements?
Do I need to be connected to WiFi when using the Matrix Wand?
Training & Support
Who do I contact for technical support, troubleshooting or replacement parts?
Is training available?
• On-location at your shop;
• On-site at Matrix's corporate headquarters; or
I-CAR's approved training courses are available to estimators, structural steel technicians, structural aluminum technicians, non-structural technicians, and electrical/mechanical technicians. I-CAR credits are available upon training completion.
Using the Matrix Wand
Does the Matrix Wand measure side body hits?
• The estimation process, to assess the magnitude of damage from side impact.
• The repair process, to provide side-by-side comparative data. This eliminates door test-fitting and ensures all necessary repairs are made the first time.
• The post-repair process, to ensure alignment, quality check repairs, and generate documentation.
Each of these things reduces shop liability.
Does the Matrix Wand measure suspension?
Can the Matrix Wand measure ADAS sensors?
Can the Matrix Wand quality check parts?
Can the Matrix Wand identify structural damage without having to completely tear down the vehicle?
How many data points can be selected on a vehicle?
Can I go back and select additional data points on a vehicle if necessary?
What is the Matrix Wand's set-up time?
When do I use auto markers to mark points?
Is image/data storage space limited?
Is the Matrix Wand "targetless"?
How should I store my Matrix Wand?
How long can the batteries last on a charge?
How do I replace the batteries in my Matrix Wand?
Do I have to power the Matrix Wand on each time I use it?
How do I clean the lenses?
What is Fenderbolt?
The Matrix Wand, powered by Fenderbolt, provides collision repair professionals with reliable and accurate measurements as they repair vehicles back to safe, OEM standards. The software, integrated with the Mitchell Reference Database, compares points to factory specifications. Fenderbolt is required to collect data from the Matrix Wand.
Can I create my own data in the Fenderbolt Software?
Can I store data in the Fenderbolt Software?
What database does the Fenderbolt Software use?
How often is the Fenderbolt Software updated?
What comes as part of the software licensing agreement?
Does the calibration board have to be in each image?
How should I care for my calibration board?
How do I clean my calibration board?
Request a Demo
To request a demonstration on the Matrix Wand, please fill out the form below.